Pakettracking

Introduction

With the parcel tracking function, you can specify the corresponding tracking code for parcels sent and make this available to the customer.

This function is included in the PRO subscription.

Advantages

• The link to the parcel tracking of the respective logistics provider is sent directly with the Order dispatched e-mail.
• The tracking link is also available in the customer’s account
• Shop operators save on support and telephone costs
• Various logistics partners are supported

Possible interfaces

• DHL

• DPD

• The Post Office

• Austrian Post

• GLS Germany

To start you need

• 21.SHOP Online Shop

• Subscription PRO

Display for the customer

In the overview of orders placed, which is displayed in the customer area under Orders, the customer will see a link Track shipment online if a tracking number has been entered for a shipment and the period defined for tracking has not yet expired. Clicking on the link opens a new window and sends a tracking request to the logistics partner on file.

Enter tracking numbers

The assignment of tracking numbers is called up via ‘Shop administration’ > ‘Customers/Orders’ > ‘Order tracking’. The list of orders that have not yet been assigned a tracking number is displayed.

The shipper (logistics partner) is selected for each order and the tracking number (or the last digits of the tracking number) entered.

In the top line of the editing screen, the list display can be changed so that orders with an assigned tracking number are displayed. The maximum number of data records displayed can be defined in the ‘Number’ input field.

There is also a direct input option in the order view in customer management ‘Enter tracking code’ or the button to display the tracking number in the same place.

Manage senders

To access the editing screen for managing senders, click on ‘Customers/Orders’ > ‘Order tracking’ > ‘Manage senders’ in the tracking number entry screen. The list of existing senders is then displayed. If a new sender is to be entered, an entry in the database and a basic configuration in the file tracking_filter.def.php is required. This is usually done by a programmer.

• Each sender can be activated and prioritised individually, so only the active senders are displayed

• ID: Internal ID of the shipper, required for the connection to ERP software

• Name: Name of the shipper (e.g. Post, DHL, DPD, etc.)

• Tracking no. prefix:_ Enter a constant part of the tracking no. (start), the remaining numbers are recognised automatically

• _Fill character for automatic addition to the tracking number

• Length:_ Number of characters to which the tracking number is added

• Tracking duration:_ Number of days after dispatch on which a tracking request is possible. 0 -> no time restriction for tracking requests.

• Priority:_ Display priority for the selection list (1 → highest)

Illustration of tracking number structure

(1) Tracking-Nr-Prefix = 99.60.003129.
(2) Länge = 21 (Anzahl Zeichen)
(3) Auff.= 0 (Auffüll-Zeichen)
(4) Tracking-Nr = 806 (für jede Bestellung unterschiedlich)

                  ____(1)____      (4)
Beispiel         /           \     / \
Tracking-Nummer: 99.60.003129.00000806
                 |            \___/  |
                 |             (3)   |
                 \___________________/
                          (2)

Installation

System requirements

Swiss21 Online Shop with subscription PRO.

Subscriptions

1. click on Subscriptions

2. if you do not have the PRO version, click on ‘CHANGE’

3. you will now find the function under ‘Customers/Orders’ > Order tracking’.

Can’t find the answers you’re looking for?

Do you need further support? PepperShop offers you various options.

We will be happy to help you. We are available during business hours. You are welcome to send us a support enquiry by e-mail.

Our opening hours: Mon - Fri: 08:00h - 12:00h / 13:30h - 17:00h

Contact: E-mail: swiss21-support@peppershop.com