FAQ category management

Introduction

In this guide you will find various questions and answers on the subject of 21st shop category management

How can I add a subcategory?

You can create a sub-category via the category management. To do this, select the category to which you want to add the subcategory and create the new subcategory via New subcategory.

How can I delete a category?

You can delete a category via category management. To do this, select the category to be deleted and select the Delete function.

A window now appears where you can select what should be done with the items in the category. You can choose between deleting the item and adding the item to the “unassigned items” category.

How can I change the view of the categories or sort them?

You can change the view via the category management. To do this, select the ‘Edit configuration’ button and change the display, behaviour or images.

You can sort the individual article categories according to your preferences. To do this, select the category you want to move via the category management and sort the category via Move category.

Further help

If you have any questions or problems, our support team will be happy to help. To do so, open a support ticket:

1. Go to the Swiss21 portal.
2. Click on your profile picture in the top right corner.
3. Click on “Support”.
4. Click on “Contact support”.
5. Fill out the form and our support team will get back to you as soon as possible.

Support opening hours: Monday – Friday I 8:00 a.m. – 12:00 p.m. I 1:30 p.m. – 5:00 p.m.