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Omnilink Receipt Printer

Inhaltsverzeichnis

With the Epson receipt printer, you not only print your receipts – it also takes over the central control of further cash register devices. Cash drawer, customer display and barcode scanner can also be connected directly to your cash register via it. This allows you to conveniently capture products with a scanner, which are automatically added to the shopping cart. The customer display always shows the current amount, and the cash drawer opens automatically when paying in cash. In our hardware shop we offer you suitable devices that work smoothly with the Epson receipt printer and your cash register system. This guide explains how to set up the printer and optionally connect additional cash register devices. You will also find possible troubleshooting at the end.

Required to start

  • Cash register location:
    • A free power connection (220V, T13/T12) – a Swiss power cable is included in the scope of delivery
    • A free LAN network connection – a LAN cable (Cat 5E+, RJ-45, max. 2m) is included in the scope of delivery
    • The receipt printer must be on the same LAN network as the cash register device (PC/tablet)
  • Add-ons:
    • Swiss21.org POS Plus Add-on is active

Video tutorial

Step 1: Unpack and prepare

Figure 1: Unpacking the receipt printer

Good to know: We will connect the receipt printer to the LAN network and all other cash register devices will then be connected to the receipt printer. First unpack the receipt printer and all associated materials.

Turn the receipt printer 180° so that you can remove the cover on the back.

Figure 2: Removing the cover

Step 2: Connect cables and hardware

  1. Connect the receipt printer to a power outlet with the power cable. Also connect the receipt printer to your network with the LAN cable (Cat 5E+, RJ-45). In small home networks, this is e.g. a free LAN port on the router.

Figure 3: LAN cable

  1. If you have also purchased a barcode scanner and/or a customer display, you can connect these directly to the appropriate USB ports on the receipt printer:

Figure 4: Hardware

  1. The cash drawer can also be connected directly to the receipt printer. To do this, plug the small RJ-12 connector opposite the USB ports at the bottom of the receipt printer.

  2. Note down the serial number of the receipt printer:

Figure 5: Serial number

Step 3: Close cover

After you have connected all cables, you can close the cover again.

Figure 6: Cover

Step 4: Insert paper roll

  1. Open the receipt printer at the small flap on the top right.
  2. Insert the thermal roll into the receipt printer as shown in the figure.
  3. Insert the roll so that a small strip protrudes from the receipt printer.
  4. Then close the flap again.

Figure 7: Inserting thermal paper

Step 5: Turn on printer

  1. Make sure the printer is connected to the power supply.
  2. Turn on the printer by clicking on the on/off switch.
  3. After approx. 1 minute, a receipt should be printed, keep this until the receipt printer has been set up.

Figure 8: Turning on the printer

1. Activate POS Plus Add-on

Log in to the Swiss21 portal and make sure the “POS Plus Add-on” is activated. Only with this additional module can you connect your cash register hardware such as receipt printer, scanner or customer display.

2. Access 21.POS administration

  1. Now open the 21.POS administration.
  2. Navigate to: “Web cash register” → “Web cash register configuration”

3. Enter Omnilink serial number

  1. Find the “Omnilink serial number” field.
  2. Enter the serial number of your receipt printer here, which you noted down earlier.
  3. If you also use a scanner or display, check the corresponding boxes.
  4. Save the settings via the “Save” button in the “Support” section.

Note: Only one receipt printer can be connected per cash register at the same time.

4. Check connection

  1. Log in to the sales interface with a cash register user.
  2. Open the “Settings” tab in the menu.
  3. The connected receipt printer should be displayed there.

5. Perform test sale

Now perform a test sale to ensure that the receipt printer works correctly.

6. Personalise receipt

You can customise your receipt:

  1. To do this, navigate again in the shop administration to: “Web cash register” → “Web cash register configuration” → “Receipt configuration”
  2. Here you have the following options:
  • Upload your own logo
  • Display the customer name on the receipt
  • Print the cashier’s name on the receipt

Troubleshooting

21.POS cannot establish connection to receipt printer

The following error message appears after the web cash register has been opened:

“Error

Could not establish connection to printer.

Why am I seeing this error?

Receipt printer: X9***"*

Go through the following points to fix the error:

  • Is the receipt printer connected to power and turned on?
  • Is the LAN cable correctly connected?
  • Is there an IP address on the slip that is printed after turning on?
    • If no → the receipt printer has no connection to the network. Please check the cable.
    • If yes, enter the IP address in the browser:
      • Printer is not displayed → contact Internet provider support
      • Printer is displayed → please contact Swiss21.org support

LAN cable missing

A Swiss power cable 220V, T13 is supplied with the receipt printer. A LAN cable is also supplied with the receipt printer (Cat 5E+, RJ-45).

Display shows nothing

Is the display correctly connected to the receipt printer via USB?

  • Turn off the receipt printer. Plug the customer display into the other USB port on the receipt printer and then turn the receipt printer back on.
  • If this did not help, contact Swiss21.org support and let them know what is displayed on the display.

Scanner does not work

Is the scanner correctly connected to the receipt printer via USB?

  • If yes, contact Swiss21.org support.

Cash drawer does not open

Is the cash drawer correctly connected to the receipt printer via RJ-12 connector?

  • If yes, contact Swiss21.org support.

Check 21.POS activation in Swiss21 portal

Make sure the “21.POS Add-on” is activated in your Swiss21 account. To do this, proceed as follows:

  1. Log in to the Swiss21 portal at www.swiss21.org with your login credentials.
  2. Click on “My organisation” or “Manage organisation” in the main menu.
  3. Select the desired organisation in the “My apps” section.
  4. Check whether the “21.POS Add-on” is listed under the active apps.
  • If 21.POS is not activated: → Click on “Add app” or “Activate now” and follow the instructions to activate the 21.POS add-on.
  • If 21.POS is already activated: → The app is correctly set up. Continue with further error analysis or contact Swiss21 support if necessary.

Receipt printer does not print the info slip after turning on

Please check the following points:

  • Is the receipt printer connected to power and turned on??
  • Is the thermal paper correctly inserted??

If these points are correct, contact Swiss21.org support.

No IP address is displayed on the info slip

Please check the following points:

  • Is the receipt printer correctly connected to the network with the LAN cable?
  • Is the receipt printer on the same network as 21.POS?

If these points are correct, contact Swiss21.org support.

No more thermal paper

You can buy more thermal paper in the Swiss21.org cash register hardware shop.

https://swiss21.peppershop.com/pos-shop/

I want to switch to the PepperShop full version. Can I keep the receipt printer?

An upgrade / switch to PepperShop full version is possible.

The Omnilink receipt printers are also compatible. In addition, you could also connect several printers and integrate location management with the additional location module.

Can I connect external hardware to the cash register?

No, only the preconfigured hardware from the swiss21.peppershop shop can be connected. External devices cannot be supported.

https://swiss21.peppershop.com/

Further help

If you have any questions or problems, our support team will be happy to help. To do this, open a support ticket:

  1. Go to the Swiss21 portal.

  2. Click on your profile picture in the top right corner.

  3. Click on “Support”.

  4. Click on “Contact support”.

  5. Fill out the form and our support team will get back to you as soon as possible.

Support opening hours: Monday – Friday I 08:00h – 12:00h I 13:30h – 17:00h

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