21.Shop customer / orders

The First Order Has Arrived! What to Do.. These instructions describe how to process a new order that just arrived in your 21.Commerce and also show various possibilities and fulfillment procedures. It is your decision as a shop administrator what processes fit best to your company and your products. The instructions in this manual should be considered as recommendations. If your 21.Commerce is connected to AbaNinja which processes the orders, this manual is usually not anymore required, because these steps are part of the ERP order handling process. »

Introduction In 21.Commerce, your customers can also enter an alternative delivery address in addition to the billing address. This must first be activated in the administration so that both options are available to the customer. Edit customer attributes In the shop administration we go to Settings -> Customer attributes. Here we see various fields and three columns: use, check and in delivery address. If a tick is activated in the following columns, the following happens: »

Introduction You have the possibility to edit the e-mail texts directly in the shop administration. Mail templates The templates for e-mail communication between 21.Commerce and your customer can be found under Contents -> E-mails. Here you can click on the pencil next to the desired template. The template for the e-mail opens. If you have activated several languages, you can edit them individually. Please note that the blocks in the curly brackets { } should not be customised. »

Introduction You have decided to sell your products online. Congratulations. Sales growth in e-commerce continues unabated. The cashless payment of purchases has long since become a matter of course for consumers. Accept the three most important means of payment in online trading and look forward to higher sales and fewer cancellations in your online shop. Worldline Schweiz AG is a full-service provider of cashless payment solutions offering efficient and secure payment transactions. »

Introduction In this guide you will find various questions and answers on the subject of 21st shop customers / orders How can I create a new customer? You can create a new customer in the shop via Customers/Orders > Customer management. To do this, select the Create new customer button. The fields marked with * must be completed and then saved. How can I edit a customer? You can edit an existing customer via customer management. »