21.Shop customer / orders

The First Order Has Arrived! What to Do.. These instructions describe how to process a new order that just arrived in your 21.Commerce and also show various possibilities and fulfillment procedures. It is your decision as a shop administrator what processes fit best to your company and your products. The instructions in this manual should be considered as recommendations. If your 21.Commerce is connected to AbaNinja which processes the orders, this manual is usually not anymore required, because these steps are part of the ERP order handling process. »

Introduction During the checkout process in your 21.Shop, customers enter various details about their order, such as their name, address or additional information. This information is managed via so-called customer attributes. In the 21.Commerce Administration, you can specify: which fields are displayed in the checkout which fields are mandatory which information applies only to a single order which data is permanently stored for the customer whether an alternative delivery address can be used This guide shows you all the configuration options using practical examples. »

Introduction You can edit email texts directly within the shop administration panel. Email Templates The email templates for communication between your online shop (21.Commerce) and your customers can be found in the administration panel under ‘Content’ → ‘Emails’. How to edit an email template: Navigate to ‘Content’ → ‘Emails’ in the admin menu. Find the desired template in the list. Click on the ‘Edit icon (pencil)’ to the right of the template. »

Introduction You have decided to sell your products online. Congratulations. After all, revenue growth in e-commerce continues to rise unabated. Cashless payment for purchases has also long since become the norm for consumers. Accept the three most important payment methods in online retail and enjoy higher sales and fewer abandoned baskets in your online shop. As a full-service provider of cashless payment solutions, Worldline Switzerland AG offers efficient and secure payment processes. »

Introduction This guide contains various questions and answers on the topic of 21.Shop Customers / Orders. How can I create a new customer? To manually create a new customer in the shop, follow these steps: Navigate to “Customers/Orders” → “Customers” in the shop administration. Click on the “+ New” button. Fill out the form. Note: All fields marked with an * (asterisk) are mandatory fields and must be filled in. »

Introduction With the parcel tracking function, you can enter the corresponding tracking code for parcels sent and make this available to the customer. This function is included in the PRO subscription. Advantages The link to the parcel tracking of the respective logistics provider is sent directly with the ‘Order dispatched’ e-mail. The tracking link is also available in the customer’s account Shop operators save themselves support and telephone costs. Various logistics partners are supported. »