FAQ pos settings
Introduction
This guide contains various questions and answers on the topic of 21. POS settings
How can I change my password?
You can change your password directly in the web cash register. To do this, go to the sandwich menu in the top left corner of the web cash register and open “Settings” → “Change password”.
Can I cancel the current order completely?
You can reset or cancel the current order. To do this, select “Settings” → “Reset order” in the web cash register menu. The current order will be reset and you can enter a new order.
What payment options are available?
The following payment options are available in the web cash register:
- Cash
- Maestro
- Credit
- PostFinance Card
- Jelmoli Bonus Card
- Twint
The payment methods can be activated under “Web Cash Register” → “Configuration”. To do this, hold down the Ctrl key and select your preferred payment methods.
How can I create a new user?
You can add a new user for the web checkout. To do this, you can create a new user via the tab “Web checkout” → “Cash register users/login” → “Add new cash register user”.
How can I edit a user?
You can edit an existing cash register user via the tab “Web cash register” → “Cash register users/login”. To do this, select the user you want to edit and edit the data using the button.
Further help
If you have any questions or problems, our support team will be happy to help. To do so, open a support ticket:
- Go to the Swiss21 portal.
- Click on your profile picture in the top right corner.
- Click on “Support”.
- Click on “Contact support”.
- Fill out the form and our support team will get back to you as soon as possible.
Support opening hours: Monday – Friday I 8:00 a.m. – 12:00 p.m. I 1:30 p.m. – 5:00 p.m.