E-mail Editor

Introduction

You can edit email texts directly within the shop administration panel.

Email Templates

The email templates for communication between your online shop (21.Commerce) and your customers can be found in the administration panel under ‘Content’ → ‘Emails’.

How to edit an email template:

1. Navigate to ‘Content’ → ‘Emails’ in the admin menu.
2. Find the desired template in the list.
3. Click on the ‘Edit icon (pencil)’ to the right of the template.
4. The email template opens for editing.

Notes on editing:

• If you have enabled multiple languages in your shop, you can edit a separate version of the email template for each language.
• Do not change any text blocks enclosed in curly brackets, e.g. {CUSTOMER_NAME} or {ORDER_NUMBER}. These placeholders are automatically replaced with the correct data from your shop system (PepperShop).

Further help

If you have any questions or problems, our support team will be happy to help. To do so, open a support ticket:

1. Go to the Swiss21 portal.
2. Click on your profile picture in the top right corner.
3. Click on “Support”.
4. Click on “Contact support”.
5. Fill out the form and our support team will get back to you as soon as possible.

Support opening hours: Monday – Friday I 8:00 a.m. – 12:00 p.m. I 1:30 p.m. – 5:00 p.m.