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Delivery Countries & Shipping

Inhaltsverzeichnis

Introduction

In this guide, you will learn how to set up and customise delivery countries and shipping methods in your shop.

You will learn how to define country groups, calculate shipping costs, assign payment methods and set the main delivery country.

Video

Configuring delivery countries & shipping

Required to get started

  • Access to the 21.Shop administration

Step 1: Manage country groups

  1. In the shop administration, go to
    Settings → Delivery countries / Shipping.
  2. Select an existing country group (e.g. Country Group 1) or create a new one.

Country groups allow you to assign the same shipping methods to multiple countries.

Step 2: Edit country group

  1. Open the desired country group.
  2. You will be taken to the editing screen.

Here you can:

  • Set a minimum quantity surcharge
  • Determine whether VAT is charged on shipping costs
  • Display additional cost information
  • Configure shipping methods for the country group

Step 3: Configure shipping method

  1. Select a shipping method within the country group (e.g. ‘PostPac Economy’).
  2. Open the editing screen for the shipping method.

The following settings are available:

  • Customise the name of the shipping method
  • Define shipping cost exemption
  • Shipping costs based on:
    • Weight
    • Price
    • Flat rate
  • Configure local collection

Note: Save your changes before leaving the screen.

Step 4: Assign payment methods

After returning to the country group overview, you can specify which payment methods are accepted for this country group.

  • Add payment methods
  • Remove payment methods

Step 5: Specify the main delivery country

Under Delivery countries / Shipping, you can define the main delivery country.

The following options are available:

  • Switzerland
  • Liechtenstein
  • Italy
  • France
  • Austria
  • Germany

The main delivery country influences, among other things, the standard display at checkout.

Step 6: Manage countries not served

You can explicitly define countries as not serviced.

  • If a country is listed in the list of countries not served, it is considered blocked.
  • If you remove a country from this list, it will be listed as serviced again.

Further chapters

Tips for structuring country groups

  • Group countries with identical shipping costs together.
  • Use separate groups for EU and non-EU countries.
  • Test each shipping method in the checkout process.

Further help

If you have any questions or problems, our support team will be happy to help. To do so, open a support ticket:

  1. Go to the Swiss21 portal.
  2. Click on your profile picture in the top right-hand corner.
  3. Select Support → Contact support.
  4. Fill out the form. Our support team will get back to you as soon as possible.

Support opening hours: Monday – Friday I 08:00 – 12:00 I 13:30 – 17:00

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