Open cash register interface

Open cash register interface

There are several ways to access the cash register.

1. Directly when opening the cash register user in the setup wizard
2. From the backend (“Web cash register” → “Cash register user/Login” → “Logging in”)
3. Via the web shop (Login → “Profile” → “Proceed to web cash register”)

Prerequisite: Cash register user must be created

IMPORTANT: In order to log in to the web cash register, a corresponding cash register user must have been created with which you can log in.

Possible causes of problems

If you cannot open the cash register interface as described, check whether you are already logged in as a shop customer.

If you have already created a customer account and are logged in to the shop with this account, there are two options:

• Log out of the shop and log in again with the cash register user
• You give the customer the right to access the web cash register (in the administration area “Customers/Orders” → “Customers”, select your account and then activate the option “Cash register users”.)

1. Login via the setup wizard

If you are setting up the cash register for the first time as described in the article “First steps 21.POS”, the setup wizard for the cash register will open automatically. After you have created a cash register user, you can open the web cash register directly: “Open web cash register”.

2. Accessing the cash register from the admin area

If you have already set up the cash register and created a cash register user, you can open the cash register interface directly from the admin area and log in automatically as a cash register user.

In the admin area, select “Web cash register” at the bottom of the left-hand navigation bar and then switch to the “Cash register user / Login” area.

If a cash register user has already been created, click on the “Logging in” button to the right of the name. The cash register interface will open automatically and you will be logged in directly.

3. Logging in via the web shop

If you have employees who do not have access to the admin area of your shop and cash register system, they can also log in via the web shop:

1. Open the customer view of the web shop and click on “Log in” in the top right corner.
2. Then log in with your cash register user login and password.
3. After logging in, you will automatically be taken to the user profile. Select “Proceed to web cash register” in the web cash register.

Further help

If you have any questions or problems, our support team will be happy to help. To do so, open a support ticket:

1. Go to the Swiss21 portal.
2. Click on your profile picture in the top right corner.
3. Click on “Support”.
4. Click on “Contact support”.
5. Fill out the form and our support team will get back to you as soon as possible.

Support opening hours: Monday – Friday I 8:00 a.m. – 12:00 p.m. I 1:30 p.m. – 5:00 p.m.