Alternative delivery address

Inhaltsverzeichnis

Introduction

In 21.Commerce, your customers can also enter an alternative delivery address in addition to the billing address. This must first be activated in the administration so that both options are available to the customer.

Edit customer attributes

In the shop administration we go to Settings -> Customer attributes. Here we see various fields and three columns: use, check and in delivery address.

If a tick is activated in the following columns, the following happens:

  • Use - the field is displayed in the address form
  • check - the field is displayed and must be filled in (*field)
  • in delivery address - as soon as a tick is placed here, the field is used for the alternative delivery address

Figure 1: Activate customer attributes

Customised customer attributes

You can also add your own fields; several additional fields are available for this purpose. Let’s assume, for example, that the customer can enter a desired delivery date. We therefore select “Desired delivery date” as the description.

  • Use - the field should be displayed
  • Check - the field is not mandatory here
  • Save - we do not save this data with the customer (this would not make sense for a delivery address)
  • in delivery address - this is also not necessary here

Figure 2: Desired delivery date - additional field 1

You can also generate a preselection for the customer using the drop-down menu. Let’s take the example of “How did you hear about us”. This field should now be used, checked and saved by the customer. So that the customer can only select certain values, we can define these in the drop-down menu. We separate these values with a semicolon “;".

Figure 3: How did you hear about us? - Additional field 2

Customer side

As soon as the customer has placed an item in the shopping basket and continues to the checkout, they must enter the address details. As soon as we have saved at least 1 field with “in delivery address”, the option to enter a delivery address appears a little further down. Several addresses can also be entered per customer.

Figure 4: Delivery address

Our self-created additional fields look as follows:

Figure 5: Additional fields on customer side

The customer also has the option of creating an alternative delivery address in advance directly in their account. They can now enter and manage a delivery address under the customer address data.

Figure 6: Your customer address data

Further help

Do you need further support?

  • It often helps to click on the question mark icon in the top right-hand corner of the administration. Here you will receive direct help on the relevant topic.
  • We are also happy to help you by e-mail swiss21-support@peppershop.com
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