Declaration of accessibility
Introduction
Digital accessibility will be mandatory in the EU from 28 June 2025. Swiss online shops that sell in EU countries must also fulfil these requirements - otherwise they could face heavy fines.
The accessibility declaration is a documentation of the accessibility status of your online shop. All online shops affected by the EAA (European Accessibility Act) are legally obliged to make this accessibility statement visibly available in the online shop. In this guide, we provide you with a template for the accessibility statement and explain how to link it.
When you are affected
Companies that operate an online shop and deliver goods to end customers in the EU are generally affected. However, there are exceptions for small companies or if you operate a closed system with B2B customers.
Blog post “Digital accessibility”
Settings in 21.Shop
We will now look at the settings in your online shop. The text for the accessibility declaration can be found in the later chapter.
Footer
You must link the accessibility statement in your footer.
To do this, go to “Content” → “Pages” → “Footer” → “Footer Intro “
- Double-click in a box - we recommend linking directly under Shop and under Privacy Policy
- Write Accessibility statement
- Highlight the word
- Click on the link symbol
- Highlight the word again
- On the right-hand side, click on Link file
- Upload the file - you will find the text in the next chapter
- Click on Publish in the top right-hand corner
- If you operate your shop in several languages, you must repeat this process in all languages. To do this, click on the language flag at the top left
Customer page
Switch to the customer page of your shop. Check the new link and open the document.
Accessibility declaration text
You can copy the following text into a file so that you can save it in the footer. Important: add the current date at the end of the document!
Declaration of accessibility
Target declaration
Our aim is to provide unrestricted access to our website for all people - regardless of their physical, sensory, cognitive or technical abilities. We are convinced that digital participation is a fundamental right and want to ensure that our content is understandable, accessible and usable for as many users as possible.
We are therefore continuously committed to making our digital services accessible. In doing so, we are guided by the internationally recognised standards of the Web Content Accessibility Guidelines (WCAG) and take into account legal requirements for digital accessibility. Our aim is to gradually remove existing barriers.
Accessibility status
This website is currently being redesigned on the basis of the Web Content Accessibility Guidelines (WCAG) 2.2 - Conformance Level AA.
Most of the content and functions will be accessible and compatible with the applicable European standard EN 301 549 V3.2.1 (2021-03) in accordance with Directive (EU) 2016/2102 of the European Parliament and of the Council (EU Accessibility Act).
However, we are currently working to finalise this important upgrade. The current plan is to complete the realisation by August 2025 at the latest.
Non-accessible content
The following own content and functions are currently not yet 100% accessible:
PDF documents can be generated in this system. If this feature is used, some PDF documents are currently not yet available in the accessible PDF/UA format. However, the order confirmation is alternatively available as an accessible HTML version. The PDFs will be made available in an accessible version as soon as possible.
System boundaries
The following functions / areas are provided by external providers and cannot be technically influenced by us, as they are outside the system boundaries:
Worldline Saferpay
Worldline Saferpay can be used as a payment platform in this system. Worldline, the provider of Saferpay, states that its digital content is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. “Partially compliant” means that some parts of the content do not fully comply with the accessibility standards. Source: https://worldline.com/en/compliancy/accessibility-statement
Feedback and contact
If you encounter any barriers or have any suggestions for improvement, we look forward to hearing from you:
Please use our contact form, which is linked in the footer.
This declaration was created on XX.XX.XXXX.