FAQ Receipts Orders
Introduction
In this guide you will find various questions and answers on the subject of 21.POS receipts / orders
How can I print a receipt?
You can print a receipt in the Web cash register. To do this, you must select the Receipt history tab in the menu and select the desired receipt. You then have the option of printing the receipt via the information icon.
How can I enter my own item in the invoice?
You can create items that you have not defined as articles yourself in the cash register. To do this, use the ‘Free item’ button in the till receipt. Then fill in the fields and save. The item then appears in the receipt and is also charged.
How can I upload an invoice template?
You can upload an invoice template for the till receipt. To do this, upload a template under the Webkasse > Configuration > Configuration tab. You can upload a template for the first page or for subsequent pages. The template must be saved as a PDF.
Further help
If you have any questions or problems, our support team will be happy to help you. To do so, open a support ticket:
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Go to the Swiss21 portal.
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Click on your profile picture at the top right.
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Click on “Support”.
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Click on “Contact support”.
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Complete the form and our support team will get back to you as soon as possible.
Support opening hours: Monday - Friday I 08:00h - 12:00h I 13:30h - 17:00h