FAQ Receipts / Orders
Introduction
This guide contains various questions and answers on the topic of 21.POS Receipts / Orders.
How can I print a receipt?
You can print a receipt in the web cash register. To do this, select the “Receipt history” tab in the menu and select the desired receipt. Then via the information icon you have the option to print the receipt.
How can I record my own position in the invoice?
You can create positions that you have not defined as products yourself in the cash register. For this, there is the “Free position” button in the receipt. Then fill in the fields and save the information. The position is included in the calculation and appears on the receipt.
How can I upload an invoice template?
You can upload an invoice template for the receipt. To do this, upload a template under the tab “Web cash register” → “Web cash register configuration” → “Configuration”. You can upload a template for the first page or for subsequent pages. The template must be saved as a PDF.
Further help
If you have any questions or problems, our support team will be happy to help. To do so, open a support ticket:
- Go to the Swiss21 portal.
- Click on your profile picture in the top right corner.
- Click on “Support”.
- Click on “Contact support”.
- Fill out the form and our support team will get back to you as soon as possible.
Support opening hours: Monday – Friday I 8:00 a.m. – 12:00 p.m. I 1:30 p.m. – 5:00 p.m.