SMTP settings

Inhaltsverzeichnis

Introduction

In this guide, we explain step by step how to make the SMTP settings.

Why are SMTP settings important?

So that your online shop can automatically send e-mails such as order confirmations, shipping information or password resets on your behalf, the SMTP settings must be configured correctly. A correct SMTP (Simple Mail Transfer Protocol) setup improves the deliverability of your messages and prevents e-mails from ending up in your customers’ spam folder or not arriving at all. In addition, sent e-mails with an appropriate sender address appear professional and trustworthy.

Configuration

Open shop administration and activate SMTP

Under “Settings” → “General” you will find the “SMTP settings for own mail dispatch”.

Set the checkbox at “Use SMTP” and fill in the required fields (SMTP host, SMTP port, SMTP user and SMTP password).

Enter data in fields

You usually receive the SMTP data from your mail host (Outlook, Gmail …). Enter this data in the correct fields.

SMTP host

An SMTP host is a server that uses the Simple Mail Transfer Protocol (SMTP) to send and forward emails. SMTP is the standard protocol for sending e-mails on the Internet. The SMTP host receives emails from an email client and forwards them to the intended recipient. It can also receive emails from other mail servers.

SMTP port

An SMTP port is a communication endpoint that is responsible for transferring information from one server to another. While SMTP ensures the delivery of most emails over the Internet, ports ensure that emails reach their destination. Most mail hosts use port 587.

SMTP user

The SMTP user is a user of an SMTP server that sends e-mails via the Internet. The SMTP user name is used to authenticate the mail provider before an e-mail is sent. The SMTP server contacts a DNS server, which provides an SMTP destination server. The SMTP user field often contains your own e-mail address.

SMTP password

The SMTP password is the password you need to send emails via the SMTP server. If you have set up an e-mail account, you have usually also created an SMTP password. The SMTP password corresponds to the password for your e-mail inbox. If you have forgotten your SMTP password, you can find it in your email account settings.

Further help

If you have any questions or problems, our support team will be happy to help. To do so, open a support ticket:

Go to the Swiss21 portal.
Click on your profile picture in the top right corner.
Click on “Support”.
Click on “Contact support”.
Fill out the form and our support team will get back to you as soon as possible.

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